Quality Assurance & Quality Control (QA/QC)

This program provides the skills required to successfully monitor, define standards and coach agents to ensure the quality of every customer interaction.

Benefits to Participants

• Earn globally recognised certificate on all the courses
• First-hand practical training on all our courses in renown companies in Nigeria e.g SPDC, Exxon Mobil, Julius Berger Nigeria, Globacom, Tantalizer etc. with excellent experience and high possibility of retention.
• Training support kits e.g video tutorials and software applications on all the courses
• Job links, recommendations and referrals during recruitment exercise in all our partnered firms in Nigeria and abroad
• CV review at low or no cost to all the participants
• Free learning and support materials to all the participants during and after training
• Constant professional supports to all the participants on jobs who may desire professional assistant in any of our specialised disciplines
• Links and assistance to all participants who may want to join any of the professional associations
• Fas tract postgraduate admission for any participant who may want to study abroad
• All the participants shall attend all workshops and symposiums organised by the institute free or at less charges etc.